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Frequently Asked Questions

Here is a list of Frequently Asked Questions concerning dining on campus. If you don't find the answer to your question, please send us an email to lum-keri@aramark.com and we'll get back to you as soon as possible.

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Selecting a Meal Plan

Who is required to purchase a meal plan?

Mississippi State University, who is committed to providing its students with a comprehensive educational experience, has determined that for most first year students, on-campus dining has numerous educational, social, and dietary benefits. In recognition of the value of the living-learning experience, the University requires First Year Freshmen to have an on-campus Meal thus being the most convenient for students who live on campus.

What meal plans are available to me?

Freshmen are able to choose between the Ultimate, Gold, and Silver Meal Plans.

Freshmen who pledge a Fraternity/Sorority are able to choose between Ultimate, Gold, Silver, Bronze, or Greek.

Upperclassmen are eligible to choose any of the seven Meal Plans we offer: Ultimate, Gold, Silver, Bronze, Greek, Campus Connector, or Flex Plan.

What are the benefits of having a meal plan?

Bottom line: it saves you money. It opens up the door to VARIETY. It enables you to set yourself a budget that cannot be over-drafted. You do not have to lose your parking spot to leave campus for lunch, nor do you have dirty dishes to clean. The list goes on and on…

If you would like to talk to someone from the MSU Dining Office to help you decide which Meal Plan best fits your lifestyle and schedule, please stop by or call 662-325-7120 during normal business hours; we’ll be glad to help!

How do I sign up for a meal plan?

Freshmen are automatically enrolled in the Ultimate Meal Plan when they sign up for Housing because it is the most convenient for campus residents. Upperclassmen may sign up online at www.msstatedining.com or visit the MSU Dining Office located between Subway and Moe’s Southwest Grill.

Is the Greek Meal Plan only for sorority/fraternity students?

Absolutely not! While the Greek Meal Plan is available to Freshmen who pledge a Greek organization, any Upperclassman has the option of choosing this plan. For example, this is a great plan for a commuter student who doesn’t live on campus but is on campus throughout the week. It’s more convenient to grab a meal on campus between classes than to have to walk across campus to your car, leave campus for lunch, and have to find a place to park all over again when you get back.

Using your Meal Plan

When do Meal Plans start and end?

Meal Plans are a two semester commitment (for an entire academic year). Meal Plans are activated on Move-In Day in the fall. They will end on the last day of the spring semester. For exact dates, please call 662-325-7120.

How do Meal Plans work?

With a Meal Plan, a student’s ID works just like a debit card.  When swiped, the Block Meal or Flex Dollar(s) are deducted straight from the student’s account.

There are three parts to a Meal Plan: Block Meals, Flex Dollars, & Meal Equivalency.

What are Block Meals?

- All-you-care-to-eat meals at our Residential Dining Halls (The Fresh Food Company, Marketplace at Perry, and RFoC at Templeton) 
- 1 Block Meal = 1 swipe at the register 
- Block Meals expire at the end of each semester

What are Flex Dollars?

- A declining balance redeemable at all other MSU Dining Retail locations such as Chick-fil-A, Moe’s Southwest Grill, Starbucks, P.O.D. Market, etc. 
- If a student runs out of Block Meals, Flex Dollars can be used to pay the door rate at our Residential Dining Halls 
- Flex Dollars are now redeemable at student concession stands for Football, Baseball, Softball, & Basketball 
- Un-used Flex Dollars roll over from fall to spring and will expire at the end of the spring semester 
- You can treat friends and family with Flex Dollars

What is Meal Equivalency?

What is Meal Equivalency?

- The ability to use Block Meals in select retail locations for a $6 value
- Can be used twice per day: once between 4:00pm – 9:00pm and again between 9:00pm – midnight
- Meal Equivalency essentially adds variety to your Meal Plan. For example, if you went to Chick-fil-A at 5pm and ordered something that costs $7, a Block Meal would cover $6 and the remaining $1 could be paid with Flex Dollars, Cash, or Debit/Credit.

The great thing about the Ultimate Meal Plan is that you get two extra Block Meals to use every single day with Meal Equivalency, and if your student had a smaller plan that doesn’t have unlimited Block Meals, it would remove a Block Meal from their allotted amount each time. This makes the Ultimate Meal Plan the best value.

To view the Meal Equivalency chart and locations that participate, click here.

What rolls over and what does not?

Unused Flex Dollars roll over from the summer semester(s) to the fall, then to spring and will expire at the end of the spring semester. Block Meals expire at the end of each semester.

How do I treat a guest?

Use your Flex Dollars to treat a guest to any MSU Dining location across campus.

How do I view my Block Meal and Flex Dollar balance?

Your remaining Flex Dollar balance will be shown at the bottom of every receipt from any MSU Dining location on campus. You can determine the remaining number of Block Meals at the bottom of your receipt from the Marketplace at Perry, RFoC at Templeton, and The Fresh Food Company. You can also stop by the MSU Dining Office during normal operating business hours and we can help!

How do I add more Flex Dollars?

Flex Dollars can be added to any Meal Plan at any time. To add more Flex Dollars to your Meal Plan, stop by the MSU Dining Office. You can also purchase additional Flex Dollars online using a credit card here. NOTE: You must have a Meal Plan in order to add Flex Dollars.

How do I charge a Meal Plan to my Student Account?

Click here to charge to your student account.

Changes, Payment & Cancellation

How do I pay for my Meal Plan?

Meal Plans may be charged to your Student Account with payment due in accordance with the University’s payment deadlines.  If you charge to your Student Account, the charge will be posted once for the fall semester and again for the spring semester. You can also purchase a Meal Plan online with a credit card, or in the MSU Dining Office with cash or a check.

Do I have to pay tax when I purchase a Meal Plan?

Tax is included in the Meal Plan price and is deducted from the account as Flex Dollars are spent.

Can I change my Meal Plan?

Yes! You may upgrade your Meal Plan, or add additional Flex Dollars to your Meal Plan, at any time. To downgrade your Meal Plan, you must visit the MSU Dining Office during the allotted grace period: first two weeks of each semester.

Can I cancel my Meal Plan?

If for some reason you will not be enrolled with Mississippi State University, you may request to cancel your Meal Plan. To request a cancellation, email Evrard-diane@aramark.com.

If you are enrolled and would still like to appeal your Meal Plan, please submit the information on the following link: https://w.msstate.edu/dining/contract_appeals/ .

All cancellations and appeals must go to the MSU Dining Committee for review and decision. Non-payment does not cancel your meal plan.

General

What does “two semester commitment” mean?

This means that when a student purchases a Meal Plan, they are signing up a Fall/Spring Meal Plan. It is a yearly commitment, however, students are able to switch to a different Meal Plan in the spring if they choose.

What if I have food allergies or dietary restrictions?

We recognize and accommodate your dietary needs in a way that's personalized, sensitive and supportive. In fact, we pride ourselves on working with you and providing our Healthy for Life Program.

With life moving a mile a minute, being able to find good food that’s good for you is more important than ever. That’s why we created our Just4U nutrition highlights program. It’s simple. To FIND THE FOOD THAT FITS YOUR LIFE®, just look for the leaf. Brightly-colored, leaf-shaped messages make better-for-you choices easy to find. If you want fewer calories, less fat, vegetarian or vegan choices or whole grain selections — just look for the leaf. It's a simple way to find the food that can help you be HEALTHY FOR LIFE™.

For more information or special dietary needs, please contact Robert Abare at abare-robert@aramark.com.

Where can I find the hours of operation for MSU Dining Locations?

Hours of operation are subject to change. For current hours of operation to all MSU Dining locations, please click the Home Tab at the top of the page and scroll down until you see the Hours of Operations box in the middle of the page. You can also follow MSU Dining on Facebook, Instagram, and Twitter to stay up to date on current Hours of Operation.

What if I lose my student ID?

Your MSU Student ID card, which serves as your meal card, is required for all transactions – no exceptions. If your MSU Student ID is lost or stolen, you must immediately report it to the Campus Card Office or the University Police Department to place a hold on your account. Replacement cards require a $30 fee and the account owner must present a valid ID to reinstate account. The Campus Card Office can be reached at 662-325-3387.

Where can I send feedback?

We value your feedback! Our goal as the Food Service provider at Mississippi State is to offer the best service and quality in all aspects of our business. If an opportunity exists to improve upon our services, we welcome your feedback. If you have had a great experience at one of our locations and would like to tell us about it or thank an employee, we would love to hear from you. Give us your feedback so we can make your dining experience the best!

To give us your opinion please visit www.YourDiningVoice.com.

If you have any questions about anything, please do not hesitate to ask!

Account

Why do I have to create an account in order to check out?

For you, and us, to be able to best track orders, and to be able to contact you in case of a question regarding your order we ask that you create a CampusDish account.

How do I create an account?

Click the "Login" button, and then on the login page click the "create a new account" link.

How do I find more about Nutritional Information?

Use our Comparison Box and Nutritional Calculator to get the most out of your eating decisions. Select products from the Menu section and use one of the options below to get accurate comparisons and information about your choices. 

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

Commerce

Select your Fulfillment Method

Please review your order method and the location you would like the product shipped to. 

How do I get a Promotional Code?

Unfortunately, we are not currently offering Promotional Codes. We may offer Promotional Codes in the future, so please check back periodically.

Where can I find more info on nutrition?

For more on Nutritional Information and Healthy for Life initiatives, visit our Eat Well section.

How do I use the Menu?

We have utilities designed to help your health. Use the Meal Calculator Box to quickly relate the nutritional information of two or more items. The Meal Calculator can populate the nutritional value of your meal. Use our quick nutritional icons to identify food with special preparation or contents at a glance.

What are AFO/FPO/DPO addresses?

APO and FPO addresses allow the postal service to efficiently deliver mail to active duty military members serving overseas. When the mail arrives at the APO or FPO, the staff will send the mail onto the proper division of the military to which the addressee belongs. The division then delivers the mail to the individual. 

How do I increase password security?

Your password should be at least 8 characters that include upper and lower case characters, numbers, and symbols. You should always use a unique password for each website you use; that way, if one account gets compromised, the rest are safe. Other ways to ensure the security of your password include:

    • If passwords must be written down on a piece of paper, store the paper in  a secure place and destroy it when it is no longer needed.

    • Never share passwords with anyone.

    • Change passwords immediately if they may have been compromised.

    • Be careful about where passwords are saved on computers. Some dialog boxes present an option to save or remember a password. Selecting this option poses a potential security threat.

How do I use variants?

Have your food your way! Choose from our variant options to customize your meal exactly how you want it. Please note any charges that might be associated with adding additional variants to your meal.

What is a CVV?

The Card Validation Code is a 3 digit number set that uniquely identifies your credit card.


Visa/Mastercard and Discover Users

Flip your card over and look at the signature box. You should see either the entire 16-digit credit card number or just the last four digits followed by a special 3-digit code. This 3-digit code is your Card Security Code.

American Express Credit Card Users
Look for the 4-digit code printed on the front of your card just above and to the right of your main credit card number. This 4-digit code is your Card Identification Number (CID). The CID is the four-digit code printed just above the Account Number.

Why should I select favorite locations?

Selecting a location will help us customize your experience on the CampusDish site.

Why am I required to select a role when creating my account?

A role will help us customize your experience on the CampusDish site.

Why are my products split into separate orders and why does this happen?

Two or more of the items in your cart are restricted by product type or payment method. In order to process the transaction, the items in your cart must be processed separately.